Shipping policy

Shipping & Delivery Policy

Last updated: 15 September 2026

At FabxFresh, we aim to make your shopping experience as simple and convenient as possible. Please review the information below regarding order processing and delivery.

1. Delivery Time

Our estimated delivery timeframe is 8–12 business days minimum from the date your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed. Some orders may take longer due to circumstances outside of our control, including courier delays, high order volumes, public holidays, weather conditions, customs procedures, or other unforeseen circumstances.

2. Order Processing

Orders are processed after successful payment has been received.

Please allow additional time for your order to be prepared and dispatched before the delivery period begins.

Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

FabxFresh cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If you notice that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once an order has been processed or dispatched.

4. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Delivery may take longer than the estimated 8–12 business days due to factors such as:

  • Courier delays
  • Customs processing
  • Public holidays
  • Severe weather
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Unforeseen logistical or operational issues

If your order has not arrived within the expected timeframe, please contact us so that we can assist with checking the status of your shipment.

5. Lost or Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or other relevant evidence.

If your order appears to have been lost during delivery, please contact us so that we can investigate the shipment with the relevant delivery provider.

6. Delivery Tracking

Where tracking is available, tracking information may be provided to the customer after the order has been dispatched.

Please allow some time for tracking information to become active after your order has been shipped.

7. International or Customs Delays

Where applicable, international shipments may be subject to customs clearance, import requirements, or other procedures that can affect delivery times.

Any delays caused by customs or other authorities are outside of FabxFresh’s control.

8. Contact Us

If you have questions regarding your order or delivery, please contact FabxFresh through the contact details provided on our website.

FabxFresh

South Africa