Refund policy

Refund & Returns Policy

Last updated: 15 September 2026

At FabxFresh, we want you to be happy with your purchase. If there is an issue with your Electric Fabric Refresher, please contact us so we can help resolve it.

1. Damaged or Faulty Products

If your Electric Fabric Refresher arrives damaged, defective, or does not function properly, please contact us within 7 days of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or a short video showing the problem

Once we have reviewed the issue, we may offer a replacement, repair, or refund where applicable.

2. Incorrect Product Received

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

We will work with you to arrange a suitable replacement or refund.

3. Change of Mind

We accept change-of-mind returns within 7 days of delivery, provided that the product:

  • Has not been used
  • Is in its original condition
  • Is returned with its original packaging and accessories
  • Has not been damaged or altered

Return shipping costs for change-of-mind returns are the customer’s responsibility.

4. Products That Cannot Be Returned

We may not accept returns where the product has been used, damaged through misuse, modified, or returned without its original components or packaging.

This does not affect your rights where the product is defective or does not comply with applicable consumer protection laws.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

6. How to Request a Return

To request a return or report an issue with your order, please contact our customer support team with your:

  • Full name
  • Order number
  • Reason for the return
  • Photos or video of the product, where applicable

Our team will provide you with the next steps.

7. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection laws. Where applicable, statutory consumer rights will take precedence over this policy.

FabxFresh reserves the right to assess each return individually in accordance with this policy and applicable law.